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Covid-19 Guidelines

Dear guests,

We are glad that you don’t give up on your dream holidays.

Here in Greece, great progress has been made regarding the containment of Covid-19, as the spread of the virus was minimal thanks to the actions taken by the government.

At Black Diamond Suites, our main priority is safety and well-being of our guests and staff. Now, more than ever we are working hard following the latest updates and travel protocols.

The conditions created by COVID-19 require all of us to be even more mindful and respectful of each other’s wellbeing. Accordingly, we have modified our operational procedures to protect and at the same time ensure we deliver high-quality service to our guests.

However, the health of our beloved guests and our loyal staff remains our focus and our top priority.

General measures:
  • Marks on the floor are placed to indicate a safe physical distance of 1.5 meters during check-in and check-out
  • Social distancing is expected at all times.
  • Members of the staff are trained to promptly cope with any suspected incident, following the necessary protocols
  • A certified doctor will be available at any time, if needed

Training and keeping up to date

We have been training all of our hotel staff on hygiene protocols and the guidelines provided by the health authorities in regards to the Covid-19. Furthermore, the staff will be wearing personal protective masks and gloves as mandated by the protocols, keeping social distancing and frequently washing hands as per guidelines to combat Covid-19. Also health checks will be conducted daily on each member to ensure they are in good health.

Transportation

We ensure luxurious private transportation to and from the hotel and the driver will be keeping all the safety measurements such as wearing mask and gloves, and having in the car hand sanitizers at your disposal.

Check in - Check out policy

  • Check-in and check-out times are modified, 15:00 and 11:00 respectively in order to ensure that there is adequate time for deep cleaning and ventilation Contactless payment is strongly advised. Lastly, the keys are collected and placed at a special box for disinfection before reuse.
  • Contactless payment is strongly advised.
  • Lastly, the keys are collected and placed at a special box for disinfection before reuse.

Public areas

All the public spaces of the hotel are equipped with sanitizing stations and will be constantly disinfected by dedicated housekeepers who will be focusing on high touch surfaces.

Single-use gloves and face masks will also be available upon request

In Room Service

  • We will be providing Personal Hygiene & Protection Kits to our guests, including masks, antiseptic gel and gloves.
  • Housekeeping staff will be acting with extreme cautiousness and are only entering the rooms when instructed by the guests.
  • We Think Ecological, and use professional steamers for cleaning and disinfection of all surfaces in the room, mattresses, pillows, sofas and sunbathing loungers.
  • Filters of the air conditioned are cleaned after each departure.
  • Each Suite has its own private entrance and  terrace with a plunge pool or jacuzzi, which are cleansed and chlorinated daily.
  • Breakfast is served in each room.

You can find more informations for Covid-19…


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